Outdoor Experiences Advisors is the culmination of over 75 years of operational experience in the outdoor recreational field. Together, Michael and Bob have built and operated all aspects of the adventures below. We understand these operations not only from an administrative point of view but also an operational and management point of view. We have master planned, designed and built multiple operations from the ground up. In short, we have been where you are and possess a comprehensive understanding of the complexities of these businesses. Our operational expertise allows us to offer personalized, in depth perspectives that produce informed decisions ensuring the success of your venture. We will work with you to build a new business or expand an existing operation. We can also perform logistical analysis of existing operations, focusing on maximizing not only your operational safety and though-put but also your profitability. Using our customizable approach, we offer any of the below listed services tailored specifically to your needs.
Our expertise spans many different outdoor recreational fields and includes Adventure Parks, Watersports Rentals, Mountain Bike Rentals / Tours, Snow Tubing, Paintball, Rafting, Team Building programs / facilitation and Revenue Sharing Opportunities.
Conceptualization: What fits your site and budget.
Design: Master site planning- best use of available land with attraction layout for enhanced guest experience.. Determining your guest demographics.
Proforma: Realistic revenue and expense projections with detailed R&M, Labor and Supply models. Expected ROI calculations based on multiple visitation models.
Specific State / ASTM Compliance: Ensuring all compliance regulations are met.
Contracting your parks attractions: Vendor and State Park contract development and review.
Construction Oversight: Ground breaking through landscaping oversight.
Operations Oversight: Analytical logistics analysis including safety and risk, throughput, profitability and guest service. Development of detailed Service Guidelines and SOP. staff training and documentation. Daily, weekly and monthly operational checklists.
Operational Auditing Services: See your operation from your guests perspective. Arrival experience through departure experience with detailed analysis reports. See Operational Auditing page for additional information.
Risk Management: Policies, signage and insurance compliance best practices.
Administrative: Call center/reservation systems including sales, reservation / fulfillment systems and confirmation / refund policies. FAQ development. Staffing documentation - onboarding / off boarding, coaching and evaluations. Insurance minded training documentation. Employee schedules for controlled labor costs and proper staffing consistent with expected demand.
Marketing: Brochure design, web design and maintenance. Graphic artist services. Social media oversight. Customer relationship management (CRM).
Ancillary Profit Centers: Food and Beverage, Retail, Photo services.
Revenue Sharing Opportunities: Segways, watersports craft and Ebikes. See Revenue Sharing Services page for additional information.
Guest Service Training: Industry best practices for guest retentions. Guest feedback follow up and guest survey options
Management Services: Customizable short/long term soft or direct park management services.